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Core Values

1. Honesty, Integrity and Transparency

We act with impeccable honesty and integrity. This goes much further than adherence to professional standards; it's about openness and prudent judgement, being trustworthy and straightforward, with simple messages and communication. We call this "transparency".

2. Taking Personal Responsibility

We excel at what we do. We share a strong sense of responsibility to the firm and our colleagues and everyone has the right to operate with flexibility and freedom within the framework of agreed policies and processes. We treat everyone as we would expect to be treated ourselves. We appreciate and recognise everyone's individual strengths and differences; we respect and encourage the diversity that exists in our organisation and embrace its contribution to our success. We call this "pride".

3. Mutual Support and continuous development

We are one Team; we treat each other with consideration, respect and have a strong ethos of sharing and consultation; it is our expectation that it is right and fair for each of us to be empowered to raise any issue with any member of the LT without fear of repercussion. We strive to have the very best people and we support a culture where every employees ambitions, aspirations and development needs are at the heart of our employment proposition. We call this "teamwork".

4. Strong and personal client relationships

Our client relationships are more than just business partnerships; we aim to understand people as well as business, and build long-standing relationships based on mutual respect, trust and profitable sustainability. We care about the success of our clients and are committed to delivering value. We adopt a professional approach and it is important that our clients enjoy working with us. We call this "client care".

5. Our Environment

We care about the environment in which we operate. We are committed to a promise of social responsibility and giving back to those less fortunate. This goes beyond pure financial contribution and extends to investment in the local, regional and national community through energy and resource. Beyond this, we build sustainable skills and jobs within the region through our development academy. We call this "caring".

6. Our Business, Our Future

We are all committed to delivering a business that makes the most of the commercial opportunities available to us, our business partners and our clients. To achieve this we believe that innovation is key to our ongoing development: personally, professionally and as a business. Our reputation and brand are important measures of our success in this area as is our ability to continue to grow. We believe that our future can only be assured through prudent financial management, compliance and risk management and quality assurance. We call this "protecting the core".

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  • An excellent, professional and friendly service. Keep up the hard work.

    Mr Kallis, Personal Injury claim