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Our Mission Statement

Our vision is to achieve excellence in everything we do; we guarantee that you will be working with exceptional legal professionals who deliver an outstanding quality of service and results that speak for themselves.

What this means for you

Our entire team are dedicated to achieving the highest level of customer service possible. With this in mind, we have crafted a client guarantee so you know exactly what kind of service you can expect from us. Lance Mason will:

  • Provide you with straightforward, accurate advice on any matter relating to your case
  • Update you at all the relevant points during your case and be available to answer any questions or deal with any urgent matters whenever you need us
  • Have a dedicated customer services officer available should you be unhappy with any elements of our service (please see below)
  • Respond to any enquiries from you in a prompt and timely fashion
  • Keep all of your personal details completely confidential and store them in accordance with the data protection act. We will not sell your details to any third parties under any circumstances
  • Assign your case to a specialist capable of managing the complexity of your claim
  • Always put your needs and interests first for any claim we pursue on your behalf

 Always available

Lance Mason's focus on customer satisfaction facilitated the need to create a dedicated customer services team. Should you need to contact them with any questions, comments or concerns, you can reach them by:

Telephone: 08000 84 2000 

Claim Form: If you highlight on one of our "Contact Lance Mason" forms that you would like to speak to customer services representative, leave your details and a member of the team will call you straight back.

Contact Lance Mason

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  • An excellent, professional and friendly service. Keep up the hard work.

    Mr Kallis, Personal Injury claim