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First Response Verification Team

Role Overview

As one of the fastest growing Law Firms in the North West, Lance Mason Solicitors recognises the key role its First Response Team plays in its ongoing success.

We have an exciting opportunity for an aspiring and ambitious individual to join our fast paced and growing First Response and Validation Team. We are look for individuals who are comfortable in pressurised environments, and accustomed to working towards Targets and KPIs. The ideal candidate would have experience of working as part of a team and working as an individual, with some legal experience. Previous Sales or Business Development experience would be an advantage.

Main duties

  • Obtain full and proper instructions from clients
  • Advising clients on whether or not they have a claim for Personal Injury
  • Explaining and investigating funding options
  • Commence the claim including sending out initial paperwork to client
  • Logging the case details on Proclaim
  • Investigating the claim including obtaining details of clients special damages
  • Submitting the Claims Notification Form on the MOJ portal
  • To liaise with third parties and various experts to progress a case including instructing engineer’s and medical experts
  • Liaising with Third Party insurers and investigating liability
  • Obtaining medical reports
  • Running caseload at optimum and transferring cases to the Pre-Lit team with 24 hours of Portal exit
  • Responding to all incoming mail within 24 hours
  • Providing exceptional client care and returning calls within the Firm’s SLA period
  • To be motivated and driven and able to work in a target driven environment
Recruiters & Agencies, please see our Recruitment Policy found here.


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